Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@sortfle.com.
Pre Sale Questions
This picture describes the measuring method of the Roller Blinds Tube.
If you don't know how to select the motor size, you can measure your pipe according to the measuring method in the previous picture, take a photo and send the email to service@sortfle.com, and we will reply to you with the solution within 24 hours.
We dispatch within 3 days of receiving your order. In most areas, you can expect to receive your package within 7-15 days. Remote areas may take longer.
We can ship to most countries worldwide. You can check during checkout. As long as payment is successful, we can arrange shipment. Feel free to contact customer service for inquiries as well.
We offer special pricing for bulk customers. Bulk customers are welcome to inquire with Customer Service at Jone@Sortfle.com.
Technical + Support
If you encounter difficulties or have any questions regarding installation, you can contact us via email. We will provide you with detailed installation instructions and typically respond within 24 hours.
Does it need to connect to a hub? The WiFi motor can be controlled via an app, enabling remote control, scheduled control, and voice control. It does not require a hub and can be directly connected to the router.
es, of course. If the store doesn't have the right size, you can provide the dimensions, and we'll customize it for you. It takes about 7 days for delivery.